Privacy policy

Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how CULTCORE (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

CULTCORE is owned and operated by Nox Nova Print EOOD, a company registered in Bulgaria and acting as the data controller for your personal information.

1. Data Controller Information

CULTCORE is operated by Nox Nova Print EOOD, Sofia, Bulgaria.
For privacy-related questions or requests, contact: info@cultcore.eu

2. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Purchased products
  • Order details
  • Payment method
  • Transaction information

Technical Information

  • IP address
  • Browser information
  • Device information
  • Cookies and website usage data

Communication Information

  • Customer support messages
  • Emails and inquiries

We do not store or have access to complete debit or credit card details. Payments are securely processed through third-party payment providers.

3. Legal Basis for Processing

Under GDPR, we process personal data under one or more of the following legal bases:

Performance of a contract
To process orders, payments, shipping, and customer support.

Legal obligations
To comply with tax, accounting, and regulatory requirements.

Legitimate interests
To improve website performance, maintain security, prevent fraud, and protect our business.

Consent
For newsletters, marketing communications, and optional cookies where required.

You may withdraw consent at any time.

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations and delivery updates
  • Provide customer support
  • Improve website functionality and user experience
  • Detect and prevent fraud
  • Meet accounting and legal requirements
  • Send promotional communications (if you opt in)

5. Sharing Your Information

We may share information with trusted service providers necessary to operate our business:

  • Payment providers (e.g. Stripe, PayPal, payment gateways)
  • Shipping and courier providers
  • Website hosting and ecommerce platforms
  • Analytics providers
  • Marketing platforms and email services

These service providers only process information as necessary to perform services on our behalf.

We do not sell, rent, or trade your personal information.

6. International Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

When personal information is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses or equivalent protection measures where required.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Maintain shopping cart and checkout functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Support marketing and advertising activities

Non-essential cookies are only used where you provide consent.

You may manage cookie preferences through your browser settings or our cookie consent tools.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send information about:

  • New product releases
  • Offers and promotions
  • Company updates

You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

9. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Providing services
  • Legal compliance
  • Accounting obligations
  • Resolving disputes

Certain order and accounting records may be retained for up to 7 years in accordance with Bulgarian tax and accounting laws.

10. Your GDPR Rights

If you are located in the EEA, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request portability of your data
  • Withdraw consent where processing relies on consent

To exercise your rights, contact us using the contact details provided above.

11. Complaints

If you believe your information is being processed unlawfully, you have the right to lodge a complaint with the Bulgarian supervisory authority: Commission for Personal Data Protection.

12. Children's Privacy

Our products and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page together with a revised "Last updated" date.

A final practical note: policy text alone doesn’t make a site GDPR-compliant. You should also have:

  • a cookie consent banner
  • opt-in consent for newsletters
  • a way to honor deletion/data access requests
  • privacy links in checkout/footer
  • cookie blocking for non-essential tracking before consent

 

Business information

CULTCORE is operated by NOX NOVA PRINT EOOD, a company registered in Bulgaria.

Company ID (EIK): 208820956

Registered address: 9 Ilarion Dragostinov Street, Sofia 1000, Bulgaria.